Service Promise

Charles Herisson LTD is committed to deliver:

EXCELLENT SERVICE EXPERIENCE

Ensuring your contact with our advisors at all times is:

ACCESSIBLE

•    ‘Round-the-clock’ instant access to customer service professionals (‘advisors’) who are knowledgeable, fully trained, and committed to delivering service excellence to YOU, wherever YOU are in the world, 24 hours a day, 365 days a year.
•    Private Membership provides a personalized and bespoke service.

ENJOYABLE

• Professional & discrete advisors 
• Friendly & personalized approach

TIMELY

• Relevant and regular updates on the status of your inquiry 
• Ad-hoc request status updates available globally, 24/7/365 
• Deadlines and delivery times as per your agreed requirements

CONVENIENT 

• Time management around you and your availability 
• Lifestyle appropriate - communication methods as requested ( email / phone / skype) 
• Detailed confirmation and reminder of request booking arrangements upon completion of request, including cancellation policy, booking reference, booking T&C.

VALUABLE & RELEVANT

• Source and provide value-added benefits and tailored solutions matching your lifestyle and unique needs

PRIVACY POLICY

• Manage your requests with the utmost sensitivity, discretion and confidentiality
• Your personal data recorded in a secure company database and handled with care and discretion at all times

EFFICIENT & RAPID COMPLAINT HANDLING

• Swift acknowledgement of your experience related to our advisor services and personalized handling & investigation by appropriate CHLS member, committed to act in your interests at all times
• Complaint status update during the entire process 
• Follow-up post-complaint resolution to ensure all your questions are answered and solution is satisfactory to your needs

FEEDBACK WELCOME 

• Providing open communication platform to receive feedback on your service experience